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PY Education takes your privacy very seriously, and we thank you for entrusting us with your personal data. The privacy and security of your personal data matter greatly to us, so we hope you will take a moment to read this policy carefully.
This Privacy Policy explains, when you use PY Education's website and services, what types of data we collect, why and how we use them, and how data can be deleted.
This Privacy Policy constitutes a legal agreement between you (a user of PY Education's services) and PY Education. In this Privacy Policy, we refer to you as "you" and to PY Education as "we", "us" or "the Company". Unless otherwise specified, all services provided by us — including but not limited to tutoring and further-study consultation — are referred to as the "Services".
If you have any questions or comments about this Privacy Policy, please email us at [email protected]
Effective date: 11 January 2020
PY Education requests and collects data about you when you are about to use, or have started using, the Services we provide — including data that can directly or indirectly identify you when you choose to provide it. We receive data about when and how you use our Services through a variety of channels.
We ask you to provide personal data in the following circumstances:
1. To maintain ongoing business operations
2. To improve our overall service quality
3. To provide you with personalised services
Data we collect and its purposes:
1. Your personal identification data, including your name, student ID card and photographs, used to verify your identity;
2. Your contact details, including phone number and email address, used to contact you;
3. Your legal guardian's contact details (where applicable), including name, relationship and phone number — in case of emergency, we will use this information to contact your legal guardian;
4. Your academic results, including school examination results and public examination result notices or certificates, used to improve our service quality and provide personalised services;
5. Your records of using our Services, including attendance records and payment records;
Data retention: To keep our operations running properly, we retain your information for as long as needed. We keep the data you provide until you stop using our Services. Once you stop using our Services, it may take up to 90 days for your personal data to be completely deleted. In addition, we may retain information of former users in order to comply with legal requirements, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist investigations, enforce our Terms of Use, or take other lawful actions. Any retained information is handled in accordance with this Privacy Policy.
Data confidentiality: We are committed to keeping your personal data strictly protected. We have comprehensive security procedures in place to ensure user data is not lost or misused, allow access only where absolutely necessary, and require staff to follow strict guidelines on how such personal data may be used. Nevertheless, we cannot guarantee that any data transmitted over the internet is completely secure. Our website contains hyperlinks to other websites, but we are only responsible for the privacy measures implemented on our own website. We recommend you review the privacy policies and security procedures of any other website you visit.
PY Education never provides your personal data to third parties, except in the following circumstances:
1. To comply with the law; or
2. Where providing the data is necessary to protect life, physical safety or property; or
3. When a government or other public authority requests personal data in accordance with legal requirements.
We and our third-party service providers use the standard technology known as "cookies". Cookies are small files of data automatically stored in the web browser on your computer for later retrieval. Cookies allow this website to understand which pages and advertisements have been viewed and which pages users visit most often, helping us identify the most popular parts of the site. By storing the products/services you select on each visit, cookies also let us create a better online experience so that you receive the information most relevant to you. Most current browser versions enable cookies by default, but you can change your browser settings to stop storing them. Note that disabling cookies may prevent you from accessing certain parts of our website and from using all the services it provides.
When you use this website, PY Education uses services provided by third-party providers such as Google LLC ("Google") and Facebook Inc. ("Facebook") to collect and analyse data about your use of the site, for purposes including but not limited to marketing, ad targeting and remarketing. For details on how these third-party providers use such data, and if you do not want them to use your data, please see:
We reserve the right to amend our security and privacy policies at any time. We therefore recommend checking this page regularly to stay up to date with the latest version of the policy. Version information for this Privacy Policy can be found in the introduction section of this page.